Support and questions
Email [email protected] with what you were doing and what happened. If it is about a specific diagram, the share link helps a lot.
Contact
Write to us and a person answers.
There is one address for everything: [email protected]. Support, billing, privacy requests and press all land in the same inbox, read by the person who builds Diagraw.
[email protected] · In-app feedback · Replies in the language you write in
Bug reports
Use the feedback option in the app menu: it attaches the current state and a screenshot automatically, which usually turns a long thread into one message.
Billing and privacy
Subscription, invoice and refund questions go to the same address. For access, rectification or erasure of your data, write there too and see the privacy policy for the detail.
What to expect
One inbox, no ticket queue: [email protected].
Write in English, Spanish, German, Portuguese, French or Italian.
For payment questions, include the email you subscribed with.
For a bug, the browser and operating system shorten the diagnosis.
Refund requests follow the published refund policy.
Frequently asked questions
How do I cancel or change my subscription?
From your account, or by writing to [email protected]. Payments are processed by Paddle, so the invoices arrive from them.
Can I ask for my data to be deleted?
Yes. Write to [email protected] and the account and its diagrams are removed, except what has to be kept by law. The privacy policy describes the process.
Do you offer support for teams or schools?
Yes, through the same address. Describe the group size and how you plan to use it and you will get a straight answer about what fits.
Where do I report a security issue?
[email protected], with as much detail as you can give. Security reports are read first.
Anything unclear? Ask
[email protected]. No form to fill in, no ticket number to remember.